Nitrado

Two days ago, much to my surprise and also concern, when I went to log onto my server ..lo and behold. . the name was gone! It was not "Hope For The Flowers" but instead "Default Rising World Server" UGH!!! I was not happy! I immediately went into my configurations area of server...which I rent from Nitrado...and found not only the name changed but also fly mode and PVP turned on.( I had them both dis-abled). OK, thot I..no biggie..a glitch...a hick-up (terms I am learning to use since joining the wonderful world of gamers!) I changed things back and went back to again join server......uh oh.....it was as tho I had not attempted to correct situation at all! I tend to be rather "bull headed" so went back and forth making these same changes SEVEN (yes..7) times, all to no avail. At this point I was a tiny bit worried but mostly upset due to the fact that many of our players would think that I had just folded my tent and gone off....leaving them and all their creations somewhere in digital space. I went back to Nitrado, the company I rent server from and first tried phoning Germany, it said they used both English and German to help but ,dog-gone it....I heard only German for perhaps a minute and then the dreaded.. dial tone!! Next I wrote out a "ticket" and emailed it to them, within seconds receiving a reply back saying they would check into the problem. The next day nothing had changed and we were very obviously hosting much fewer players than usual. NOW I was getting worried...so I sent a second ticket.....again receiving the same emailed response that they would look into it. (Trumpets please!) This AM I received an email ,agin from Nitrado saying all was fixed and how sorry they were for the problem having existed at all. The reason for this post is to openly thank Nitrado for the very timely fashion in which they addressed and fixed a problem that had not only me but many of my players upset and concerned. Thank you Nitrado!!! At this point I would also like to sneak in a thank you to all the Devs here at Rising World........Many ,many thanks for a wonderful and very creative game, lol, also for the latest update! As soon as my server was up and running properly I created a blueprint ,used it and stood back to admire my lot with very lovely windows and wall paneling.....haha..you DID say the blocks would not appear but I had to try it anyway!! Bravo!