Game crashing after a few minutes of playing. (Both single player and multiplayer modes)

Hello!

My husband and I took a chance with this game, and IMMEDIATELY fell in love with it!

The only issue is that my husband crashes every time he tries to play...

Here is the errors we found in the logs. I am not sure if you need other info. If so, please let me know and I can even just sent the entire report!

ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF9991C450D)
0x00007FF9991C450D (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF9991C5099)
0x00007FF9991C5099 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF9991E3A94)
0x00007FF9991E3A94 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF9991E3EE9)
0x00007FF9991E3EE9 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF9991E3F64)
0x00007FF9991E3F64 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF9992EFB77)
0x00007FF9992EFB77 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA652BE8D7)
0x00007FFA652BE8D7 (KERNEL32) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA65468D9C)
0x00007FFA65468D9C (ntdll) (function-name not available)

Here is what we have already tried to fix it:

- Downgrading from the latest graphics drivers.

- Reinstalling the whole game.

- Verifying files.

- Forcing dx11.

- Forcing Vulcan.

- Disabling graphics jobs.

- Disabling Firewall.

- Disabling Antivirus.

- Running the game with lower graphics settings.

He did send an internal report through the game as well. His steam id is cjthomashall

We are not really sure what else to do at this point... Any help would be greatly appreciated!

Quote from HomePoint

Does the game crash when *you* play? If not, are you on different computers?

I have not had a single crash on my PC. Just on his.

Quote from red51

I'm sorry to hear about the crashes When does it crash exactly? When launching the game (i.e when the JIW logo shows up), or after loading a world? Is there a specific action that triggers the crash?

Unfortunately I didn't receive a report, at least no report from a user called "cjthomashall" Does your husband mind to send another report maybe? Just restart the game after a crash (to the main menu), then type report and maybe also add a brief information like "game crashed"

It crashes completely randomly after loading into the world. It could be 20 seconds after loading or even 10 minutes after loading in. It does it for both singleplayer and multiplayer too. There isn't really a specific thing that happens to cause it from what we can tell. It just kind of decides to crash whenever it feels like.

Quote from red51

I'm sorry to hear about the crashes When does it crash exactly? When launching the game (i.e when the JIW logo shows up), or after loading a world? Is there a specific action that triggers the crash?

Unfortunately I didn't receive a report, at least no report from a user called "cjthomashall" Does your husband mind to send another report maybe? Just restart the game after a crash (to the main menu), then type report and maybe also add a brief information like "game crashed"

Report has been made!