Assistance Needed with Server Issues

Hello Rising World Community,

I hope this message finds you well.

I am currently experiencing issues with my hosted server, which is crashing and restarting multiple times throughout the day. Unfortunately, I have not been able to find any relevant information in the web console or Log Viewer to diagnose the problem.

The only detail I managed to find was that the server was unable to create several chunks. I'm uncertain if this is directly related to the crashes and restarts.

If anyone is available and willing to assist, please send me a private message. I would be happy to set up a sub-account for you to help troubleshoot the issue.

Thank you in advance for your support.

Best regards, Paks

Quote from james1bow

would you mind sharing the logs? also the unable to create chunks error is not going to hurt anything. was the world created before or after the last update? ive had a similar problem with my server. it will randomly close. ive noticed this with my world created before the last update. my test server world was created after the update and doesnt seem to have the issue. i also noticed it doesnt happen unless there are 3 or more players on

Yes its created like 3 months ago

Quote from red51

Thanks for the log file! Unfortunately it doesn't contain any information about a crash, so this seems to be a native crash... unfortunately this makes it a bit difficult to find out what's really going on there

Currently the main reasons for a crash are either out-of-memory errors (according to the log, the server has 196 GB of RAM, but since it's a game hoster, there is most certainly a lot less available for the server), or - more likely - issues with a plugin. The problem with JNI (that's the way how plugins interact with the game) is that every exception always causes a fatal error (i.e. a hard crash). The server tries to prevent that, but apparently there are still situations where this happens.

If you don't want to remove plugins temporarily (to see if you still run into crashes), maybe try this: open the server.properties file in the server directory with a text editor and set Plugins_SuppressFatalErrorLogs to False, then save the file and restart the server. Now when the server crashes, it should create a hs_err_pid file in the server directory. Maybe upload this file here

Oh, I dont have that setting, is it possible for me to added that setting myself?

Quote from red51

Sorry, my bad, it's a hidden option atm (but we've already changed that for the next update) But yes, you can just add that line to the server.properties file then

here is the log