so what i gather from nitrado service provider. the server is not passing info such as on line players or server name info so my server profile is not getting any info. dont know what is needed to get this fixed. hope devs are reading this 
Server Info Updating
- bpdenverco
- Closed
- Thread is marked as Resolved.
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That's something Nitrado has to change on their side
The server provides all relevant information (including the player count and server name), they're either available as JSON string via http request (serverport-1 TCP), or through the Source Query Protocol (serverport UDP).
This topic contains more information about that: Dedicated Server Setup -
I am having the same issue with Nitrado... They appear to be using the wrong port (serverport+1 versus serverport-1) to query the server for information. This is also causing performance issues on my server and sometime outright server crashes. I have a ticket in to Nitrado to try and resolve this, but as yet they have not and continue to query the server on the wrong port.
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Update. The server guys are working on the issue, they do notice that the info is not getting across..so wait and see
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