Server connection issue for those using Windows 10

  • Server connection issue for those using Windows 10

    Hi Red or anyone else that might know,

    Several players on my server have reported having a hard time to connect and that it takes them several times of trying before their client will connect to the server.

    One of the things we've been able to determine is that they are all Windows 10 users or recently upgraded to Windows 10.

    Does anyone have any idea what causes this and how to fix it?

    Thanks,
    Red Baron
    Owner of Green Valleys Server – All Are Welcome
  • Hmm... if there are several players who can't connect to the server, it could be either a serverside issue, or an issue with the player connections. I don't think it's related to the OS. In general, if a player isn't able to connect to a server, or if it takes several attempts until he is able to join, it depends on where the loading bar gets stuck exactly.
    If it's less than 10%, it means that the player wasn't even able to fully establish a connection to the server (or establishing a connection just took too long). This could be related to plugins or scripts (especially if they're doing too much stuff in the "PlayerConnectEvent", i.e. downloading large assets etc), or could happen if there are connection related issues (too much traffic, not enough bandwidth), or if an antivirus program or firewall interferes with the connection (client side).
    If the player gets stuck somewhere between 10% and 100%, it indicates that the client did not receive the world data from the server. This could happen if the server runs out of memory, for example, but of course there are also many other possible causes.
    Maybe you can post a server log here (or send it via PM to me or via email to support@jiw-games.net), it can be found in your server folder under "Logs". Maybe it contains more information about what's going on exactly ;)
  • Hmm, here's a snippet of when someone had connection issues I think. I believe they get stuck at 10% and time out.

    2019/05/19 01:29 AM G.g
    INFO: Delete Client ID: 8
    [EndAuthSession] 293360142
    2019/05/19 01:29 AM JIW-Network
    WARNING: [UdpSessionHandler] Unable to find ClientConnection for null
    [TcpSessionHandler] NEW Client Connection from:/24.101.179.83:62741 de.jiw.network.server.session.TcpSessionHandler@79b11993 PORT:4255
    [NetworkServer] ChannelReconnectMessage: Channel closed
    UUIDs: null: / b96c45d7-ea7f-4293-8dbe-1b97d51d831a
    [TcpSessionHandler ChannelInactive] /24.101.179.83:62741
    2019/05/19 01:29 AM JIW-Network
    WARNING: [TcpSessionHandler ChannelInactive] Unable to find ClientConnection for /24.101.179.83:62741
    [TcpSessionHandler] NEW Client Connection from:/24.101.179.83:62758 de.jiw.network.server.session.TcpSessionHandler@e0fe04a PORT:4256
    [NetworkServer] ChannelReconnectMessage: Channel closed
    UUIDs: null: / b96c45d7-ea7f-4293-8dbe-1b97d51d831a
    [TcpSessionHandler ChannelInactive] /24.101.179.83:62758
    2019/05/19 01:29 AM JIW-Network
    WARNING: [TcpSessionHandler ChannelInactive] Unable to find ClientConnection for /24.101.179.83:62758
    [TcpSessionHandler] NEW Client Connection from:/24.101.179.83:62775 de.jiw.network.server.session.TcpSessionHandler@744dfc59 PORT:4257
    [NetworkServer] ChannelReconnectMessage: Channel closed
    UUIDs: null: / b96c45d7-ea7f-4293-8dbe-1b97d51d831a
    [TcpSessionHandler ChannelInactive] /24.101.179.83:62775
    2019/05/19 01:29 AM JIW-Network
    WARNING: [TcpSessionHandler ChannelInactive] Unable to find ClientConnection for /24.101.179.83:62775
    Owner of Green Valleys Server – All Are Welcome