Display MoreWhen the server is running, you can open this homepage and check port 4255 and 4254: https://www.yougetsignal.com/tools/open-ports/
Are they open according to that website? If not, it indicates that the port forwarding was not successful...
Unfortunately some ISP's use carrier-grade NAT or "Dual-Stack Lite" / "DS-Lite". Basically that means that you don't get a full IPv4 address, instead you share it with other customers. This makes port-forwarding impossible. Not sure if xfinity uses DS-Lite...
The only way to host a game in this case would be to use IPv6. Our server actually has IPv6 support, but the Steam API only supports IPv4, so unfortunately it's impossible to run it via IPv6...
i remoted into the system and got it fixed. was a silly issue really lol.